pATIENT INFORMATION
OPENING HOURS
Monday - Friday 830am - 5pm
Saturday and Sunday - Closed
Public Holidays - Closed
PRACTICE PLUS
We are please to offer another option for after hours GP appointments. We have partnered with Practice Plus, who offer after-hours virtual GP consultations.
Weekdays 5pm - 10pm
Weekends 8am - 8pm
24hour Surgery
Address: 401 Madras St
Phone: 03 365 7777
www.24hoursurgery.co.nz
Our Fees
Appointments
Standard appointments are 15 minutes. It is not always possible to deal with multiple problems in that time. If you think you will need more than 15 minutes, please book a longer appointment (this may incur an extra fee).
For routine and non-urgent appointments, we recommend booking online a week or two in advance to ensure a time and date that suits you with your regular GP. If you need urgent care on the day and are not able to find a time that suits you, please call us on (03) 3725190.
Policies
Missed Appointments:
In the event of missed appointments, or cancellation within 2 hours of the appointment time, a non-attendance fee (DNA) may be charged to your account. We understand sometimes due to unforeseen circumstances you may run late or must cancel your appointment. We kindly ask that you give us a call to let us know as soon as possible.
Test results:
We will contact patients regarding significant or clinically abnormal results. We do not routinely contact patients with normal results, but are happy for you to phone our nursing team to confirm your results.
Repeat prescriptions:
If the doctor has agreed to repeat prescriptions without the need for a consultation, please allow two working days to process your request. Repeat prescriptions are only available for stable medical conditions which have had medication previously prescribed by one of our doctors. Unless previously agreed, you must have been seen for this condition in the past 6 months. Faxed and urgent same-day prescriptions incur an additional fee. In order to provide the best standard of care, the doctor may decline a request for a repeat prescription without a review consultation.
Please note – No drugs of addiction/dependence will be prescribed. This is for your safety and ours.
Payment can be made to our bank account: 01-0797-0951064-000
Use NHI as reference
Payment:
Payment is required at the time of consultation. Please discuss with us if you are having financial difficulties as we may be able to help.
Feedback:
We welcome and rely on patient feedback so we can improve our service. If you want to give feedback about any aspect of our clinical services you can do so by emailing us at – feedback@inspirehealth.co.nz
PLEASE TREAT OUR STAFF WITH RESPECT
We pride ourselves on providing friendly, caring and supportive professional health services and ask that you are also respectful to our staff in return.
Please note this practice is contributing to, and accessing healthcare information from HealthOne
What is HealthOne?
HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz”
